Privacy Policy

1. Introduction

ServBased (“we,” “our,” or “us”), a product of Nexseras LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.servbased.com, use our platform at platform.servbased.com, or interact with us through any of our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information You Provide:

• Contact information (full name, email address, phone number, mailing address)
• Professional information (company name, business type, job title)
• Account credentials (username, password)
• Client and deal information provided during deal submissions
• Payment information for commission disbursements (bank account details, payment preferences)
• Communications you send to us (emails, messages, support requests)
• Information submitted through forms on our website, Facebook lead ads, or other opt-in methods

Information Collected Automatically:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent on pages, click patterns, referring URLs)
• Location data (general geographic location based on IP address)
• Log data (access times, server logs, error reports)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Create and manage your partner account
• Process and track your deal submissions
• Calculate and disburse commission payments
• Communicate with you about your account, updates, and support
• Send SMS text messages and emails related to your partner program participation
• Analyze usage patterns to improve user experience
• Ensure compliance with our terms and applicable regulations
• Detect, prevent, and address fraud or technical issues
• Respond to your inquiries and provide customer support

4. SMS Opt-In Details

By submitting a form on our website (www.servbased.com), through our Facebook lead ads, or through any other opt-in method, you opt in to receive SMS text messages and phone calls from ServBased related to your partner program application, onboarding updates, appointment reminders, deal status notifications, and account communications.

• Consent is not a condition of purchase, partnership, or any other service.
• You may opt out at any time by replying STOP to any SMS message.
• For help, reply HELP to any message or contact us at partners@servbased.com or (954) 355-9202.
• Message frequency varies based on your account activity and communication preferences.
• Message and data rates may apply. Standard messaging rates from your wireless carrier apply.
• SMS messages may include: partner application updates, onboarding instructions, deal status notifications, appointment confirmations, account alerts, and promotional offers related to our partner program.

5. Mobile Information Sharing Statement

ServBased will not sell, rent, lease, or share your mobile phone number or any personal information collected through SMS opt-in with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely for the purposes described in this Privacy Policy and will be treated with the same level of confidentiality as all other personal data we collect.

6. Cookie & Tracking Practices

ServBased uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and understand how our services are used.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of our website and platform. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. We use tools such as Google Analytics to collect anonymized usage data including pages visited, time on site, and navigation patterns.
• Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. This includes the Facebook Pixel and LinkedIn Insight Tag.
• Preference Cookies: Remember your settings and preferences for future visits.

How to manage cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website.

Third-party tracking:

We may use third-party services including Google Analytics, Facebook Pixel, and LinkedIn tracking. These services may collect information about your online activities across different websites. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

7. Data Security and Handling

We implement industry-standard security measures to protect the confidentiality, integrity, and availability of your personal data. These measures include:

• Encryption of sensitive data in transit (SSL/TLS) and at rest
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and monitoring
• Secure storage of payment and financial information
• Employee and contractor training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standards of data protection.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

8. User Rights

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Opt Out: You may opt out of marketing communications, SMS messages, and certain data processing activities at any time.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used format.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at partners@servbased.com or call (954) 355-9202. We will respond to your request within 30 days.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. ServBased does not sell your personal information.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

10. Third-Party Sharing

We may share your information with:

• Service Providers: Third parties that assist us in operating our platform, processing payments, and delivering services (e.g., payment processors, email service providers, CRM tools).
• Backend Fulfillment Partners: When you submit a deal through our platform, relevant client information is shared with our debt settlement fulfillment partners for processing.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: